ab9 Terms and Conditions

1 General Introduction and Applicability

These terms and conditions ("Terms") form the basis for operating the ab9 platform and all its services, games, promotions, and related activities. By accessing this website or application, creating an account, or using any service, you are considered to have automatically agreed to these Terms.

ab9 is an online entertainment and gaming platform that provides sports betting, casino games, and related entertainment services for users in Bangladesh. The platform is secured with SSL encryption technology and is committed to ensuring safe gaming.

These Terms shall be interpreted in accordance with the laws in force in Bangladesh and the principles of general fairness. In the event of any dispute, the decision of ab9's authority shall be considered final.

2 Eligibility and Age Requirement

To use ab9's services, users must meet the following eligibility requirements:

• You must be at least 21 years old. Any use of ab9's services by persons under 21 is strictly prohibited.
• You must operate the account in your own name and may not act on behalf of or as a representative of any third party.
• Receiving online gaming services must be lawful under the laws applicable to your current location.
• One person may operate only one account. Creating multiple accounts is strictly prohibited.
• Persons previously banned or removed by ab9 may not create a new account.

ab9 may at any time request an identity document or other required paperwork for age verification. Failure to provide proof may result in the temporary suspension of the account.

3 Account Registration and Security

3.1 Registration Process

When creating an account on ab9, users must provide accurate, complete, and verifiable information. Providing false, incomplete, or fraudulent information will result in the immediate closure of the account, and ab9 reserves the right to confiscate any funds.

3.2 Password and Security

The user is fully responsible for their account password and login details. Sharing login details with any third party is prohibited. If unauthorized access is suspected, the support team must be notified immediately.

• Use a strong password that includes uppercase and lowercase letters, numbers, and special characters.
• Changing your password regularly is beneficial for security.
• The user is responsible for all activities that occur on their account.

3.3 Verification (KYC)

ab9 may at any time request a national identity card, passport, or other official document for identity verification. This process is carried out to prevent fraud and protect users.

4 Deposits, Withdrawals and Payment Policy

4.1 Deposits

Funds can be deposited on ab9 using the following payment methods: bKash, Nagad, Rocket, and bank transfer. The minimum deposit amount for each method is ৳200.

• Deposits must be made only from a payment method registered in your own name.
• Using third-party payment methods is strictly prohibited.
• ab9 reserves the right to verify any deposit transaction and may place a hold on suspicious transactions.

4.2 Withdrawals

The minimum withdrawal amount is ৳500. Withdrawals are generally completed within 1 hour after the request is processed.

• Withdrawals can only be made to the same payment method used for the deposit.
• Withdrawals from accounts that have not completed verification may be held.
• Full balance withdrawal may not be possible while active bonus wagering is in progress.
• ab9 reserves the right to hold withdrawals if fraud or irregularity is suspected.

5 Bonuses, Promotions and Rewards Policy

5.1 Welcome Bonus

New members will receive a 100% bonus up to ৳15,000 on their first deposit. It is mandatory to read the following terms carefully before claiming this bonus.

5.2 Wagering Requirements

The wagering requirement for the welcome bonus is 10 times (10x). This means that to make the bonus funds withdrawable, you must place bets totalling 10 times the bonus amount.

• The bonus balance cannot be withdrawn before the wagering requirement is met.
• Some games may not contribute fully toward bonus wagering.
• If the wagering requirement is not met within the specified time, the bonus will be cancelled.

5.3 VIP Cashback

ab9's VIP program has 5 tiers. Weekly cashback is provided at each tier:

• Bronze — up to 0.2% weekly cashback
• Silver — up to 0.4% weekly cashback
• Gold — up to 0.6% weekly cashback
• Platinum — up to 0.8% weekly cashback
• Diamond — up to 1.0% weekly cashback

5.4 General Bonus Terms

ab9 reserves the right to modify, suspend, or cancel any bonus or promotion. Bonus benefits apply only once per person, household, device, or IP address.

6 Gameplay Policy and Fair Play

All games on ab9 are operated on the basis of fair play principles. We work with world-class game providers whose games guarantee neutral and random outcomes.

• The results of all sports betting events are determined based on the official results of the relevant event.
• ab9 reserves the right to void any betting round that occurs due to a technical error or system failure.
• In the event of a dispute, server logs will be considered the final proof.
• Any winnings obtained by exploiting a bug or vulnerability in the game software will be voided.

6.1 Betting Limits

Specific minimum and maximum betting limits apply for each game and betting market. These limits are displayed in the game interface. ab9 reserves the right to change these limits at any time.

7 Prohibited Activities

The following activities are strictly prohibited on the ab9 platform and any such activity may result in account termination, including legal action:

• Creating or operating multiple accounts.
• Abusing the bonus system or attempting to earn bonuses in a fraudulent manner.
• Money laundering or engaging in suspicious financial activities.
• Attempting to hack, manipulate, or gain unauthorized access to the game software or systems.
• Operating an account using bots, automated software, or artificial intelligence.
• Harassing, threatening, or disturbing other users.
• Providing false, misleading, or fraudulent information.
• Using third-party payment methods.

8 Account Suspension and Closure

8.1 ab9's Rights

ab9 may temporarily suspend or permanently close any account without prior notice in the following circumstances:

• Violation of any provision of these Terms.
• Suspicion of fraud, forgery, or illegal activity.
• Failure to cooperate with the verification process.
• Being identified as a minor.

8.2 User Rights

Users may contact the support team at any time to request the closure of their account. The opportunity to withdraw any valid balance will be provided before the account is closed, unless the account is being closed due to fraud.

9 Privacy and Data Protection

ab9 gives the utmost importance to the privacy of users' personal information. To learn about our full privacy policy, please read our Privacy Policy page.

By creating your account, you consent to our collecting, storing, and processing your information for the following purposes:

• Account management and identity verification.
• Processing financial transactions and preventing fraud.
• Complying with applicable laws and the directives of regulatory authorities.
• Providing customer service and managing communications.

ab9 never sells personal information to third parties for commercial purposes.

10 Limitation of Liability and Disclaimer

ab9 strives to provide uninterrupted service, however ab9 will not be liable in the following circumstances:

• Service disruption due to technical errors, server downtime, or internet connectivity issues.
• Failure by the user to maintain the security of their own account.
• Issues with the software of third-party game providers.
• Service interruption due to external causes such as natural disasters, cyberattacks, or government directives.

Gaming is an entertainment activity and carries financial risk. Users are considered to be using the platform knowingly and voluntarily accepting this risk.

11 Amendment Policy

ab9 reserves the right to change, revise, or update any part of these Terms at any time. For significant changes, an effort will be made to notify users via email or a notification on the platform.

Continuing to use the platform after updated Terms are published will be considered as the user automatically accepting the new Terms. Therefore, it is recommended to review this page regularly.

• The latest version of these terms and conditions will always be available on this page.
• Previous versions are archived and may be provided upon request.
• If you object to any changes, you may close your account and withdraw your balance.

12 Contact & Dispute Resolution

12.1 Contact Methods

If you have any questions or complaints regarding these terms and conditions, please contact our support team:

• 24/7 Live Chat — Bengali support is available directly from the platform.
• Email: [email protected]

12.2 Dispute Resolution Process

To raise a dispute, please contact the support team first. We aim to resolve all complaints honestly and promptly. If the matter cannot be resolved through the support team, it will be escalated to senior management.

The final authority to resolve any dispute rests with ab9 management, and their decision shall be considered binding.

By using the ab9 platform, you confirm that you have read, understood, and agreed to these complete terms and conditions. These terms apply only to persons aged 21 or above.