ab9 Privacy Policy
Your personal information is completely safe with us. This policy describes in detail how we collect, use, and keep your data secure.
Introduction
ab9 (referred to as "we", "our", or "ab9") is a trusted online betting and casino platform in Bangladesh. We place the highest importance on the privacy of our users. This Privacy Policy ("Policy") explains what personal information we collect, how we use it, who we share it with, and what your rights are.
By using the ab9.cam website, you are considered to have accepted the terms of this Privacy Policy. If you disagree with any part of this policy, please refrain from using our services.
What Information We Collect
To register on the ab9 platform and provide our services, we may collect the following types of information:
2.1 Registration and Identity Information
- Full name (in Bengali or English)
- Date of birth (for age verification purposes)
- Valid email address
- National ID number or other identity document details (for KYC verification)
- Residential address
2.2 Financial and Transaction-Related Information
- bKash, Nagad, Rocket, or bank account details (for deposits and withdrawals)
- Transaction history and amounts
- Dates and times of deposits and withdrawals
2.3 Technical and Usage-Related Information
- IP address and device information
- Browser type and version
- Session duration and page visit data
- Cookie and local storage data
- Gaming activity and betting history
Purpose of Using Information
ab9 uses the collected information for the following legitimate purposes:
- Account management: To handle registration, login, and account security.
- Identity verification (KYC): To verify age and identity in order to prevent access by minors and to prevent fraud.
- Financial transaction processing: To complete deposit and withdrawal requests and to maintain transaction records.
- Support services: To resolve user complaints, questions, and issues.
- Security and fraud prevention: To protect accounts, prevent money laundering, and detect suspicious activity.
- Service improvement: To enhance the platform experience, performance, and usability.
- Responsible gaming: To monitor user gaming behaviour and provide assistance when needed.
- Communications: To share important updates, policy changes, or security-related information.
Sharing Information with Third Parties
ab9 never sells your personal information or provides it to third parties for commercial purposes. However, information may be shared in the following limited circumstances:
4.1 Payment Processors
Information required to complete transactions via payment methods such as bKash, Nagad, Rocket, or bank transfer is shared with the relevant payment institutions. This information is used solely for the purpose of completing the specific transaction.
4.2 Identity Verification Services
Relevant identity information may be shared with trusted third-party organisations for KYC verification. These organisations operate under strict confidentiality agreements.
4.3 Legal Obligations
Providing information in response to applicable laws in Bangladesh, court orders, or legitimate requests from competent authorities is considered a legal obligation.
4.4 Technology and Infrastructure Services
Trusted providers of server hosting, database management, and security services may access limited information under strict privacy regulations.
Cookies and Tracking Technologies
ab9 uses cookies and similar technologies on its website. Cookies are small text files stored in your browser.
5.1 Essential Cookies
These cookies are necessary for the core functionality of the website — such as maintaining login sessions, storing security tokens, and keeping your account information secure.
5.2 Functional Cookies
These cookies remember your preferences, such as language selection or game settings, so you have a more convenient experience on your next visit.
5.3 Analytical Cookies
These cookies are used to understand how users interact with our platform. This helps us improve our services. The data collected is statistical and does not directly identify any individual.
You can control or disable cookies from your browser settings. However, please note that disabling certain cookies may limit some features of the website.
Data Security Measures
ab9 follows industry-standard technologies and practices to protect your personal information:
- SSL Encryption: All data transmitted on our platform is protected by SSL (Secure Socket Layer) encryption.
- Encrypted Database: All sensitive information that is stored is kept in encrypted databases.
- Restricted Access: Only authorised staff can access the necessary information, and all access is logged and recorded.
- Regular Security Reviews: Our security systems are regularly reviewed and updated.
- Two-Factor Authentication: Two-factor authentication is provided to prevent unauthorised access to accounts.
Data Retention Period
ab9 retains your personal information for as long as necessary. The following factors are considered when determining the retention period:
- Account-related information is retained throughout the entire period your account remains active.
- Financial transaction records must be retained for a specific period in accordance with applicable laws and regulations.
- Even after an account is closed, certain information may be retained for legal requirements, dispute resolution, or fraud prevention purposes.
- Security-related log files are retained for a limited period.
Once the specified period has ended, your information is securely deleted or anonymised.
Your Rights
As a registered user of ab9, you have the following rights regarding your own information:
8.1 Right to Access
You may request at any time to know what information we hold about you.
8.2 Right to Rectification
If any of your information is incorrect or incomplete, you may request that it be corrected.
8.3 Right to Erasure
In certain circumstances, particularly where there is no legal obligation to retain it, you may request that your information be deleted.
8.4 Right to Object to Processing
You may object to your information being used for marketing or profiling purposes.
8.5 How to Exercise Your Rights
To exercise any of the above rights, please contact us by email at [email protected] or reach our support team via 24/7 live chat. We will process your request as quickly as possible.
Third-Party Services and Game Providers
Various game providers operate on the ab9 platform — such as Pragmatic Play, Evolution Gaming, PG Soft, JILI, Spribe, NetEnt, Microgaming, and Ezugi. These providers operate under their own privacy policies and data processing agreements.
During a game session, the necessary communication takes place with the game provider's server. These providers adhere to strict security standards and we have valid agreements in place with them. However, for their own privacy policies, please contact the relevant organisation directly.
Protection of Minors
ab9 is a platform for users aged 21 and above only. We do not knowingly collect personal information from any minor. Age is verified at the time of registration, and in cases of doubt, users are asked to submit identity documents.
If it comes to our attention that a minor has provided information, we will immediately delete that information and close the relevant account.
Policy Changes and Updates
ab9 reserves the right to amend this Privacy Policy at any time. If any significant changes are made:
- The updated policy will be published on the website.
- The "Last Updated" date at the top of the policy will be changed.
- For significant changes, a notification may be sent to the registered email address.
If you continue using the platform after an update, you are considered to have accepted the new policy. It is therefore recommended that you review this page regularly.
Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy, please contact us:
- Email: [email protected]
- Live Chat: 24/7 support available in Bengali
We are committed to protecting your privacy and will do our best to respond to any request as quickly as possible.